AI Agents as Strategic Infrastructure
Tuesday, December 16, 2025
Salesforce’s introduction of Agentforce 360 marks a new phase in the evolution of artificial intelligence inside organisations. Rather than positioning AI as a standalone automation layer, the concept of the “Agentic Enterprise” frames AI agents as collaborators: systems designed to support employees in decision-making, coordination and execution. While this approach is technologically ambitious, its European rollout reveals challenges that go far beyond software adoption.
